At Elyxir, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only if:

• The product is damaged or defective upon delivery.
• You received the wrong item.

To be eligible for a return:

• The product must be unused and in its original packaging.
• You must contact us within 3 days of receiving your order.

2. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Opened or used perfumes
• Products without original packaging
• Change of mind after purchase

3. Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 working days.
• Refunds will be issued via bank transfer or the original payment method.

4. Exchange Policy

If you receive a damaged or incorrect product, we may offer a replacement instead of a refund, depending on availability.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

6. Contact Us

For return or refund requests, please contact us through our website or official contact number with:

• Order number
• Clear photos of the product
• Reason for return